VILLAGE OF WALDEN
NOTICE TO RESIDENTIAL WATER CUSTOMERS
Recent amendments to the New York State Public Service Law prohibit municipalities from terminating water service to residential customers for non-payment of an overdue charge during the COVID-19 state of emergency.
Additionally, service termination is prohibited for an additional 180 days after the COVID-19 state of emergency expires for those residential customers who have experienced a change in financial circumstances due to the COVID-19 state of emergency. If you are a resident who has experienced a change in financial circumstances due to the COVID19 state of emergency and would like to request relief from service termination during the 180 days after the COVID-19 state of emergency expires, you must contact the Village of Walden Manager at 845-778-2177 or at manager@villageofwalden.org.
These changes to the law do not eliminate the obligation to pay accrued charges. However, customers who have experienced a change in financial circumstances due to the COVID-19 state of emergency will be provided with the opportunity to enter into a deferred payment agreement without the imposition of deposits, late fees, or penalties. If you are a resident who has experienced such a change in financial circumstances and wish to enter into a deferred payment agreement to address any outstanding or accrued payments, you must contact the Village of Walden Manager at 845-778-2177 or at manager@villageofwalden.org. Additional information and supporting documentation from customers seeking to enter into a deferred payment agreement may be required.
Please direct any questions and concerns to the Village of Walden Manager at 845-778-2177 or at manager@villageofwalden.org.